About this template
Gathering honest client feedback is essential for maintaining a high-end relaxing atmosphere and ensuring repeat visits. This Spa Service Survey Google Form template makes it effortless for wellness centers, day spas, and estheticians to capture actionable insights right after a treatment. Instead of relying on paper comment cards left in the lobby, you can share a clean mobile-friendly link via email or text as clients check out.
The template covers everything from overall satisfaction and cleanliness to specific service ratings, staff professionalism, and future visit intentions. By collecting structured feedback online, spa managers and owners can easily spot trends, recognize standout team members, and identify areas needing improvement. Doc2Form lets you launch this survey in seconds, helping you elevate your client experience and build long-term loyalty without the hassle of building a questionnaire from scratch.
Key features
- Measure overall satisfaction and treatment quality instantly
- Collect specific ratings for estheticians, massage therapists, and front desk staff
- Identify what treatments are most popular among your clientele
- Gather actionable suggestions for facility and service improvements
- Fully customizable to match your spa branding and color palette
Use cases
Post-treatment feedback collection sent via automated email
Lobby check-out surveys accessible via QR code on reception desks
Quarterly client experience reviews to guide staff training and servi…
Quarterly client experience reviews to guide staff training and service upgrades
What this form collects
- Full Name (Short answer)Optional — let us know who you are if you'd like us to follow up regarding your visit.
- Date of Visit (Date)Select the date of your spa appointment.
- Which services did you receive today? (Checkboxes)Select all treatments you experienced during this visit.
- Overall Satisfaction (Linear scale)How would you rate your overall experience with us today?
- Staff Professionalism & Friendliness (Linear scale)Rate the attentiveness and warmth of your service provider and reception staff.
- Cleanliness and Ambiance (Linear scale)How satisfied were you with the cleanliness, comfort, and peacefulness of our facility?
- Likelihood to Return (Multiple choice)How likely are you to book another service with us in the future?
- Likelihood to Recommend (Linear scale)How likely are you to recommend our spa to a friend or colleague?
- Service Improvement Suggestions (Paragraph)Is there anything we could have done to make your visit even better?
- May we use your feedback as a testimonial? (Multiple choice)We may feature your comments on our website or social media (your name will remain anonymous unless requested).
FAQ
How do I share this survey with my spa clients?
You can easily share your Google Form by sending the direct link via email or SMS after their appointment, or by placing a QR code at the reception desk for lobby check-outs.
Can I customize the questions to fit specific treatments like massages or facials?
Yes! Once the template is in your Google Drive, you can fully edit, add, or remove any questions to match your exact service menu.
Where are survey responses stored?
All submissions are automatically saved in a connected Google Sheets spreadsheet, making it simple to track ratings over time and analyze client trends.
Is this template mobile-friendly for clients filling it out on their phones?
Yes, Google Forms automatically optimize for mobile devices, allowing your clients to complete the survey smoothly from their smartphones before leaving the spa.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.