About this template
Gathering actionable feedback from spa visitors is essential for maintaining exceptional service standards, identifying standout staff members, and pinpointing areas for facility improvements. This Spa Guest Evaluation Form allows wellness centers, day spas, and resort retreats to seamlessly capture client sentiment right after a treatment or at the end of a stay.
Designed for ease of use, the form collects comprehensive ratings on specific treatments, facility cleanliness, staff professionalism, and overall relaxation levels. By streamlining how feedback is gathered, spa managers can quickly spot trends, address customer concerns promptly, and foster long-term client loyalty through consistently elevated guest experiences.
Key features
- Evaluate individual therapist performance and treatment quality
- Measure overall guest satisfaction with quick rating scales
- Capture open-ended comments for personalized guest insights
- Instantly organize responses in Google Sheets for trend analysis
Use cases
- Post-treatment check-ins at luxury day spas
- Resort and hotel wellness center quality assurance
- Quarterly service reviews for massage and esthetician teams
What this form collects
- Full Name (Short answer)Optional — leave blank if you prefer to submit your feedback anonymously.
- Date of Visit (Date)Select the date of your spa appointment.
- Name of Therapist or Specialist (Short answer)Enter the name of the staff member who performed your service, if known.
- Overall Treatment Satisfaction (Linear scale)1 = Poor, 5 = Exceptional.
- How would you rate the cleanliness and ambiance of our spa facilities? (Linear scale)Consider the reception area, treatment rooms, and relaxation lounges.
- Staff Friendliness and Professionalism (Linear scale)Rate your interaction with our front desk and support staff.
- Which services did you receive during this visit? (Checkboxes)Select all treatments that apply.
- How likely are you to return or recommend our spa to a friend? (Linear scale)1 = Very Unlikely, 5 = Very Likely.
- Additional Comments or Suggestions (Paragraph)Please share any specific feedback, praises, or areas where we can improve.
- Acknowledgment (Short answer)Please type your full name here to confirm your feedback is submitted as your genuine experience.
FAQ
How can I customize this template?
Once you copy the form to your Google Drive via Doc2Form, you can freely add, remove, or edit questions using the standard Google Forms editor.
Can guests fill this out on their mobile phones?
Yes, Google Forms are fully responsive and work seamlessly on smartphones, tablets, and desktop computers without requiring any app downloads.
Where do the survey responses go?
All submissions are stored securely in your Google account and can be linked to a Google Sheets spreadsheet for real-time tracking and reporting.
Is this form template free to use?
Yes, this template is completely free to convert and use via Doc2Form and Google Forms.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.