About this template
A customer shipping feedback form is an essential tool for logistics providers, e-commerce stores, and transportation firms looking to measure delivery performance and client satisfaction. This specialized survey captures detailed insights regarding on-time delivery, package condition, courier professionalism, and overall transit experience.
Using Doc2Form, you can instantly turn this structured layout into a ready-to-use Google Form, making it effortless to gather, organize, and analyze customer responses in one centralized spreadsheet. Whether you are investigating transit delays or validating new carrier partnerships, this template provides a clear framework to uncover actionable logistics intelligence.
By gathering structured feedback on every delivery milestone, operations teams can quickly pinpoint systemic bottlenecks, resolve carrier issues, and elevate the post-purchase customer journey. Deploy this template in minutes to keep your fulfillment standards high and your customers fully informed.
Key features
- Capture ratings on delivery speed, package safety, and courier service.
- Identify recurring transit bottlenecks and carrier performance gaps.
- Collect open-ended improvement suggestions directly from end recipients.
- Organize and analyze feedback automatically within Google Sheets.
Use cases
- Post-delivery customer satisfaction surveys for e-commerce orders.
- B2B logistics performance reviews for freight and cargo carriers.
- Evaluating third-party fulfillment partner reliability over time.
What this form collects
- Full Name (Short answer)Enter your first and last name.
- Email Address (Short answer)Where can we reach you if we need to follow up about your delivery?
- Phone Number (Short answer)Optional contact number for delivery coordination inquiries.
- Delivery Address or City (Short answer)City and state where your package was delivered.
- How did you hear about our shipping service? (Dropdown)Select the primary source or platform.
- Overall Shipping Experience (Linear scale)Rate your overall satisfaction with the delivery process, from 1 (Very Poor) to 5 (Excellent).
- Feedback About Our Service (Paragraph)Tell us what went well or highlight any specific aspects of your delivery.
- Suggestions for Improvement (Paragraph)How could we make our shipping and handling process better next time?
- Would you recommend our delivery service to others? (Multiple choice)Choose the option that best reflects your likelihood to recommend.
FAQ
How do I customize this shipping feedback template?
Doc2Form instantly converts this template into your own Google Form, where you can easily edit questions, add your company logo, and adjust response settings directly within Google.
Can customers submit feedback anonymously?
Yes. You can configure your Google Form settings to keep email collection optional if you want to encourage completely candid responses about delivery experiences.
Where are the shipping feedback responses stored?
All submissions flow directly into a connected Google Sheet, allowing your logistics and customer support teams to review data in real-time.
Can I share this form via email or SMS?
Yes. Once generated in Google Forms, you can share the direct link via automated shipping confirmation emails, SMS notifications, or embed it on your order tracking page.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.