About this template
Streamline your product return process with this professional Return Shipment Google Form template. Designed for ecommerce businesses, retail stores, and customer service teams, this form makes it easy to capture accurate details from customers who need to send items back. Instead of dealing with messy emails, lost paperwork, or confusing phone calls, use this centralized form to gather essential information including customer contact details, original order numbers, purchase dates, specific items being returned, and the reason for the return.
Collecting structured return requests allows your fulfillment and support teams to process exchanges, refunds, and restocks much faster. By standardizing the intake process, you minimize errors, speed up turnaround times, and provide a smoother, more reliable post-purchase experience for your shoppers. Powered by Doc2Form, you can deploy this form in seconds, customize questions to match your exact return policy, and securely review submissions in Google Sheets.
Key features
- Capture complete customer contact and order details in one submission
- Itemize returned products and record specific reasons for return
- Include secure fields for purchase dates and tracking numbers
- Organize all return requests automatically in a connected Google Sheet
- Fully customizable to match your company's return policies
Use cases
- Processing online retail and ecommerce product returns
- Handling defective item replacements and warranty claims
- Managing B2B wholesale merchandise exchanges
- Tracking warehouse inbound return shipments
What this form collects
- Customer Full Name (Short answer)Enter your first and last name.
- Customer ID (Short answer)If applicable, enter your account or customer ID number.
- Company Name (Short answer)If this is a B2B order, enter your company name.
- Email Address (Short answer)We will send your return status updates to this address.
- Phone Number (Short answer)Enter the best phone number to reach you if we have questions about your return.
- Shipping Address (Paragraph)Enter your current mailing or shipping address.
- Order Number (Short answer)Found on your order confirmation email or packing slip.
- Purchase Date (Date)Select the date you purchased the item.
- Returning Items Details (Paragraph)List the names, SKUs, and quantities of the items you are sending back.
- Reason for Return (Multiple choice)Select the primary reason for returning this item.
- Return Tracking Number (Short answer)If you have already shipped the item back, please provide the carrier tracking number.
- Signing Date (Date)Select today's date.
- Customer Signature (Short answer)Type your full legal name to serve as confirmation and digital signature.
FAQ
How do I share this return shipment form with customers?
Once generated with Doc2Form, you can share the Google Form via a direct link, embed it on your website's returns page, or include the link in automated shipping confirmation emails.
Can I customize the reasons for return listed in the form?
Yes! You can easily edit the form options to match your business's specific return categories, such as wrong size, damaged item, or changed mind.
Where are the return submissions stored?
All responses are automatically collected and organized in a secure Google Spreadsheet linked directly to your Google Form, making it simple to track and manage inventory.
Is this return template free to use?
Yes, this template is completely free to convert and deploy into your Google Drive account using Doc2Form.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.