About this template
Managing product returns, damaged shipments, and incorrect orders requires a structured workflow to keep warehouse and customer service teams aligned. This Return Goods Authorization (RGA) Request Form template helps retailers, wholesalers, and manufacturers capture essential return details cleanly and efficiently. Instead of messy email threads or incomplete phone calls, customers and internal staff can submit a standardized request that includes contact information, shipping and billing addresses, specific product details, and the underlying reason for the return.
Collecting this information upfront allows your team to evaluate the request quickly, issue an RGA tracking number, and coordinate return shipping without unnecessary delays. The template covers all crucial data points needed to inspect faulty merchandise or process exchanges smoothly. By moving your RGA process to a Google Form, submissions flow directly into organized spreadsheets, making it simple to track return metrics, audit inventory adjustments, and resolve customer issues faster.
Key features
- Capture customer contact and shipping details in a single submission.
- Collect specific product information including item names and quantities.
- Categorize return reasons like defective items or incorrect orders.
- Streamline internal RGA number tracking and warehouse processing.
- Export and analyze return requests easily in a connected spreadsheet.
Use cases
- Processing customer merchandise returns for online retail stores.
- Handling defective product claims from wholesale or B2B buyers.
- Managing incorrect or damaged shipment replacements in a warehouse.
- Tracking seasonal post-holiday returns and exchange requests.
What this form collects
- Date of Request (Date)Select today's date.
- Customer Name (Short answer)Enter your full name or company name.
- Phone Number (Short answer)Enter the best phone number to reach you regarding this return.
- Email Address (Short answer)We will send your RGA number and return instructions to this address.
- Shipping Address (Paragraph)Enter the address where the original order was delivered.
- Billing Address (Paragraph)Enter the billing address associated with the original payment method.
- Return Process Option (Multiple choice)Select how you would like this return to be handled.
- Product Details (Paragraph)List the product name, SKU, quantity, and purchase order number for the items you are returning.
- Reason for Return (Dropdown)Select the primary reason for returning these goods.
- Additional Details or Comments (Paragraph)Provide any extra context, description of damage, or photo link if applicable.
FAQ
How do I use this RGA template with Doc2Form?
You can instantly generate and customize this form in your Google Drive using Doc2Form, allowing you to start collecting return requests right away.
Can I add custom fields for specific product categories?
Yes. Once the form is in your Google account, you can freely edit questions, add new fields, or remove sections to match your exact return policy.
Where do the return request submissions go?
All responses are automatically saved in a Google Sheet linked to the form, making it easy for your customer service and warehouse teams to review requests.
Can customers attach photos of damaged items?
While Google Forms handles file links through text prompts, you can also enable file uploads directly in your Google Form settings if respondents are logged into Google.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.