About this template
Understanding what your tenants really think is essential for retaining residents and protecting your investment. This Resident Satisfaction Survey template gives property managers, landlords, and community associations a structured way to gather actionable feedback on building maintenance, management responsiveness, and overall living conditions.
Whether you manage a single apartment building, a sprawling multi-family complex, or residential home rentals, this form helps you pinpoint operational weak spots before lease renewals come due. It covers everything from maintenance response times to common area cleanliness and staff helpfulness.
Powered by Doc2Form, you can instantly turn this layout into a ready-to-use Google Form, share it via email or text link, and track your community's sentiment over time in a connected spreadsheet.
Key features
- Collect honest, structured feedback on property maintenance and management
- Measure overall resident happiness and likelihood to renew leases
- Evaluate specific amenities, parking, and common area cleanliness
- Identify recurring tenant concerns before they impact retention
- Ready to deploy instantly as a Google Form with zero manual setup
Use cases
- Annual or semi-annual apartment complex tenant check-ins
- Post-maintenance service evaluations to track contractor performance
- Community feedback sessions for condo or HOA boards
- Lease renewal decision tracking and retention planning
What this form collects
- Full Name (Short answer)Enter your first and last name.
- Email Address (Short answer)Where can we reach you if we need to follow up on your feedback?
- Phone Number (Short answer)Your contact number for urgent maintenance or management inquiries.
- Apartment or Unit Number (Short answer)E.g., Apt 4B or Unit 102.
- How long have you lived at this property? (Dropdown)Select the duration of your residency.
- Overall Residence Happiness (Linear scale)How happy are you living in this community overall?
- How often do you need to report maintenance issues? (Multiple choice)Choose the frequency that best reflects your experience.
- Residence Management Rating (Linear scale)Rate the helpfulness, professionalism, and communication of the management team.
- Maintenance Service Rating (Linear scale)Rate the speed, quality, and cleanliness of maintenance repairs.
- How likely are you to recommend this property to a friend or colleague? (Linear scale)1 = Not at all likely, 5 = Extremely likely.
- Feedback & Suggestions (Paragraph)Share any additional comments, ideas for community improvements, or specific concerns you would like management to address.
FAQ
How do I share this survey with my residents?
Once generated into your Google Form, you can distribute the survey link via email blast, resident portal announcement, or by posting a QR code in the building lobby.
Can I add questions about specific building amenities?
Yes! You can easily edit your Google Form to include questions tailored to your property's specific features, such as a gym, pool, or package locker system.
Are the survey responses anonymous?
By default, Google Forms can be set to collect email addresses or remain entirely anonymous depending on how you configure your form settings.
How can I analyze the feedback results?
All responses flow directly into a Google Sheets spreadsheet linked to your form, allowing you to quickly review ratings, filter by building or floor, and spot trends over time.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.