About this template
Delivering exceptional outdoor spaces relies heavily on understanding what your clients think of your work. This Landscape Customer Satisfaction Survey Google Form template is specifically designed for landscaping contractors, lawn maintenance providers, and groundskeeping professionals who want to capture actionable client feedback with zero friction.
The form covers all essential touchpoints: service quality ratings, communication, crew professionalism, specific highlights of the job, and areas where your team can improve. It also includes fields for Net Promoter Score (NPS) style referral likelihood so you can easily identify your biggest advocates.
Whether you run a boutique garden design firm or a large-scale commercial lawn care crew, deploying this survey helps you maintain high service standards, resolve client concerns quickly, and gather powerful testimonials for your marketing. With Doc2Form, you can have this survey live in seconds and ready to send to clients via email or text immediately following project completion.
Key features
- Collect detailed ratings across multiple landscaping and maintenance services.
- Identify top-performing crew members and areas for operational improvement.
- Measure client loyalty and likelihood of receiving word-of-mouth referrals.
- Gather testimonials and before-and-after project feedback effortlessly.
Use cases
Post-project evaluations for complete landscape design and installati…
Post-project evaluations for complete landscape design and installation builds.
Periodic check-ins for routine weekly or monthly lawn maintenance cli…
Periodic check-ins for routine weekly or monthly lawn maintenance clients.
Seasonal clean-up satisfaction reviews in spring and autumn.
What this form collects
- Full Name (Short answer)Please enter your first and last name.
- Email Address (Short answer)Where should we send follow-up communications if needed?
- Phone Number (Short answer)Best number to reach you.
- Which services did we provide for you? (Checkboxes)Select all services that apply to your recent visit or project.
- Who was your preferred contact person or crew lead? (Short answer)Enter the name of the team member who managed your project if you remember.
- Service Satisfaction Ratings (Linear scale)Please evaluate your overall experience with our work across key areas.
- What did we do exceptionally well? (Paragraph)Share any highlights, specific crew members, or aspects of the project you loved.
- Where can we improve? (Paragraph)Let us know if there were any areas that didn't meet your expectations.
- How likely are you to recommend us to a friend or neighbor? (Linear scale)1 = Not at all likely, 5 = Extremely likely.
- Supporting Photos or Documents (Paragraph)Please paste a link to your file (Google Drive, Dropbox, etc.) or describe any photos you wish to share.
FAQ
How do I send this survey to my landscaping clients?
Once you convert and customize this template using Doc2Form, you can share the Google Form link via email, SMS, or QR code printed on your invoices.
Can I add questions about specific services like hardscaping or irrigation?
Yes! You can easily edit the form in Google Forms to add, remove, or modify questions to match your exact service offerings.
Is this template free to use?
Yes, this template is completely free to convert and deploy as a Google Form through Doc2Form.
Can clients upload photos of their completed yard?
While Google Forms does not natively handle file uploads seamlessly from all mobile devices without sign-in, you can include a text field for clients to share links to photos or project notes.
How can I analyze the feedback I collect?
All responses automatically feed into a linked Google Sheet, allowing you to track satisfaction scores over time and sort feedback by crew or service type.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.