About this template
Understanding how your customers perceive your products is the key to sustainable growth. This Product Customer Feedback Google Form template is designed to help you capture actionable insights directly from your user base. Whether you are launching a new feature or looking to refine an existing product line, this form provides a structured way to gather honest opinions, identify pain points, and measure overall satisfaction.
By using Doc2Form to deploy this template, you can instantly collect data in a centralized Google Sheet, making it easier to analyze trends over time. The form covers essential metrics like Net Promoter Score (NPS) indicators and open-ended suggestions, ensuring you get both quantitative data and qualitative context. It is an essential tool for product managers, customer success teams, and business owners who want to put the customer voice at the center of their development process.
Key features
- Measure customer satisfaction with intuitive rating scales.
- Identify specific areas for product improvement.
- Capture Net Promoter Score data to track loyalty.
- Collect actionable suggestions for future updates.
- Seamlessly sync all responses to Google Sheets for analysis.
Use cases
- Post-purchase product experience surveys.
- Beta testing feedback for new software features.
- Annual customer sentiment analysis.
- Identifying recurring product bugs or usability issues.
What this form collects
- Full Name (Short answer)Optional: Please provide your name if you would like us to follow up regarding your feedback.
- Email Address (Short answer)Optional: We will only use this to contact you regarding your specific feedback.
- Overall Satisfaction (Linear scale)How satisfied are you with our product overall?
- Which product are you reviewing? (Short answer)Please specify the product or service you are providing feedback on today.
- How likely are you to recommend us to a friend or colleague? (Linear scale)1 = Not at all likely, 10 = Extremely likely.
- What is one thing we could do to improve this product? (Paragraph)We are always looking for ways to get better. Please share your suggestions.
- What do you like most about our product? (Paragraph)Tell us what is working well for you.
FAQ
How can I analyze the feedback collected?
Since this template uses Google Forms, all submissions are automatically saved to a linked Google Sheet, allowing you to use charts, pivot tables, and formulas to visualize your data.
Can I keep the feedback anonymous?
Yes. You can simply remove the 'Full Name' and 'Email Address' fields from the form editor if you prefer to collect anonymous insights.
Is this form mobile-friendly?
Yes, Google Forms are natively responsive and provide an excellent experience for respondents on both desktop and mobile devices.
How do I share this form with customers?
You can share the form via a direct link, embed it on your website, or send it directly to your email list using the 'Send' button in the Google Forms editor.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.