About this template
The Likert Scale Feedback Survey is a powerful tool for gathering actionable insights and quantitative data by asking respondents to rate statements on an agreement or satisfaction scale. Whether you are measuring customer satisfaction after a support interaction, evaluating a training session, or collecting employee sentiment, this structured approach helps turn subjective opinions into measurable metrics.
With Doc2Form, you can instantly turn your assessment criteria into a fully functional Google Form without manual rebuilding. This template provides clear rating matrices and categorical questions that help you identify trends, pinpoint areas for improvement, and track sentiment over time. Use it across your organization to ensure consistent, data-driven decision-making.
Key features
- Measure attitudes and satisfaction with structured rating scales.
- Collect quantitative data that is easy to analyze and chart.
- Streamline post-event or post-service evaluations.
- Standardize feedback collection across multiple departments.
Use cases
- Post-training course evaluations and instructor reviews.
- Customer service interaction and support quality scoring.
- Annual employee engagement and workplace satisfaction surveys.
- Product usability and user experience research.
What this form collects
- Full Name (Short answer)Optional — enter your name if you would like us to follow up with you.
- Email Address (Short answer)Where can we reach you if we have follow-up questions?
- Date of Experience (Date)Select the date when you used our service or attended the event.
- Service Expectations Rating (Linear scale)Rate how well our service met your initial expectations.
- Staff Friendliness Rating (Linear scale)Rate the helpfulness and courtesy of our team members.
- Environment Cleanliness Rating (Linear scale)Rate the cleanliness and organization of the facility or digital space.
- Recommendation Likelihood Rating (Linear scale)How likely are you to recommend our services to a colleague or friend?
- What did you enjoy most about your experience? (Paragraph)Highlight any specific areas, features, or team members that stood out.
- What areas can we improve upon? (Paragraph)Share any constructive suggestions or challenges you encountered.
FAQ
What is a Likert Scale Feedback Survey used for?
It is used to measure attitudes, opinions, and satisfaction levels by having respondents rate specific statements, typically ranging from strongly disagree to strongly agree.
How can I customize this template for my organization?
Doc2Form lets you instantly convert documents or text outlines into a ready-to-use Google Form, making it simple to adjust questions, add branding, and customize scale labels.
When is the best time to send this survey?
Send it immediately following a customer support interaction, at the conclusion of an event or training, or during scheduled periodic employee reviews.
Can I export the survey results for analysis?
Yes, Google Forms automatically saves all responses to a connected Google Sheet, where you can easily calculate averages, create charts, and analyze trends.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.