About this template
A Customer Feedback Survey is an essential tool for any business looking to bridge the gap between their services and customer expectations. By collecting direct input on product performance, support quality, and overall brand perception, you gain the clarity needed to make data-backed improvements. This template is designed to be concise, ensuring high completion rates while capturing the specific insights that matter most to your growth.
Using Doc2Form to deploy this template allows you to centralize all responses directly into your Google Sheets. This setup makes it easy to track trends over time, visualize satisfaction scores, and share findings with your team. Whether you are a small business owner or a customer experience lead, this form provides a professional, branded way to show your customers that their opinions are valued and acted upon.
Key features
- Ready-to-use satisfaction rating scales.
- Categorized fields for product and service feedback.
- Mobile-friendly design for easy on-the-go responses.
- Seamless integration with Google Sheets for real-time analysis.
- Fully customizable to match your brand colors and logo.
Use cases
- Post-purchase experience assessment.
- Quarterly customer satisfaction tracking.
- Gathering testimonials for marketing materials.
- Identifying friction points in the user journey.
What this form collects
- Full Name (Short answer)Optional: Please provide your name if you would like us to follow up regarding your feedback.
- Email Address (Short answer)We will only use this to contact you if you request a follow-up.
- Overall Satisfaction (Linear scale)How would you rate your overall experience with our service?
- Is this your first time using our service? (Multiple choice)Help us understand your relationship with our brand.
- How likely are you to recommend us to a friend or colleague? (Linear scale)1 = Not at all likely, 5 = Extremely likely.
- What could we do to improve? (Paragraph)Please share any specific suggestions or areas where we fell short.
- Additional Comments (Paragraph)Is there anything else you would like to share with our team?
FAQ
How can I analyze the feedback collected?
Since this is a Google Form, all responses are automatically synced to a Google Sheet. You can use built-in charts or pivot tables to visualize your data.
Can I add my own branding to this form?
Yes. You can customize the header image, color theme, and fonts directly within the Google Forms editor to match your company branding.
Is this form mobile-friendly?
Absolutely. Google Forms are natively responsive, ensuring your customers have a smooth experience whether they are on a desktop, tablet, or smartphone.
Can I receive an email alert for every new response?
Yes. You can enable email notifications in the Google Forms settings under the 'Responses' tab to get alerted whenever a new survey is submitted.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.