About this template
Employees and contractors use an IT service request form when something breaks, access is missing, or new equipment or software is needed. Instead of chasing updates in chat threads, each request lands in one place with the contact details, location, and context your help desk needs to prioritize work.
This template collects requester identity, department, email, and building or site information, then walks respondents through request type, urgency, and a clear description of the problem. Optional fields for deadlines, business impact, and supporting links help IT teams route tickets to the right specialist and set expectations on response time.
Doc2Form turns the template into a live Google Form you can share on an intranet, embed in onboarding packets, or link from a self-service portal. Consistent submissions reduce back-and-forth emails and make it easier to track open issues from first report to resolution.
Key features
- Structured fields for contact, department, and location on every submission
- Request categories that separate incidents, access, hardware, and software needs
- Priority and impact prompts so help desk staff can triage fairly
- Space for detailed descriptions, deadlines, and attachment links
- Section breaks that keep long forms easy to complete on mobile
- Ready to publish as a Google Form with Doc2Form in minutes
Use cases
Employee reports a laptop that will not connect to Wi‑Fi before a cli…
Employee reports a laptop that will not connect to Wi‑Fi before a client meeting
New hire requests software installation and shared drive access durin…
New hire requests software installation and shared drive access during onboarding
Department manager asks for a replacement monitor and docking station
Staff member flags a phishing email and needs mailbox review from sec…
Staff member flags a phishing email and needs mailbox review from security
Remote worker requests VPN troubleshooting after a router change at home
What this form collects
- Full name (Short answer)Enter your first and last name as it appears in company records.
- Department or team (Short answer)Example: Finance, Marketing, Operations, or a specific team name.
- Work email address (Short answer)We will use this address for updates about your request.
- Phone number (optional) (Short answer)Include a number where we can reach you if email is not enough.
- Building number or site location (Short answer)Building, campus, floor, or remote—whatever helps us find you or your equipment.
- What type of request is this? (Multiple choice)Choose the option that best matches your situation.
- Problem category (if reporting an issue) (Dropdown)Skip or choose "Not applicable" if you are only requesting something new.
- Please specify (if you chose Other or need to clarify) (Paragraph)Add product names, error codes, or anything that does not fit the categories above.
- How urgent is this request? (Multiple choice)Critical issues should also follow your organization’s emergency IT contact process if one exists.
- How much is this affecting your work? (Linear scale)Helps us prioritize alongside other open tickets.
- Describe the issue or request in detail (Paragraph)Include what you were doing, what happened, any error messages, and steps you already tried.
- When did the problem start (if applicable)? (Date)Leave blank if this is only a new equipment or access request.
- Preferred completion date (if you have a deadline) (Date)Example: before a presentation, travel date, or new hire start date.
- Supporting file or screenshot (Paragraph)Please paste a link to your file (Google Drive, Dropbox, etc.) or describe the document you wish to attach.
- Comments and questions (Paragraph)Anything else IT should know, including best times to contact you or alternate contacts.
FAQ
Why use a dedicated IT service request form?
A single form standardizes what you collect—contact info, location, category, and description—so help desk staff spend less time clarifying tickets and more time fixing issues. It also creates a searchable history of requests in Google Forms responses.
What fields should an IT service request include?
At minimum, include requester name, email, department, location, request or problem category, a detailed description, and priority. Optional fields for deadlines, impact, and file links help IT plan work and communicate timelines.
When should employees submit this form instead of calling the help desk?
Use the form for non-emergency issues, access requests, new equipment, software installs, and recurring problems you want documented. For outages or security incidents that need immediate action, follow your organization’s urgent contact procedure as well.
Who typically manages responses to this form?
IT support, service desk analysts, systems administrators, and IT managers usually own the queue. HR or office managers may share the link during onboarding so new staff submit setup requests in the same format as everyone else.
How do I turn this template into a live Google Form?
Import or build from this template with Doc2Form, connect your Google account, and publish the form. Share the link internally, pin it on your intranet, or add it to onboarding checklists so every request uses the same structure.
Can respondents attach screenshots or documents?
Google Forms does not host file uploads in all environments, so this template asks for a link to files stored in Google Drive, Dropbox, or similar. Respondents can paste a share link or briefly describe what they would have attached.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.