About this template
When technology breaks down, every minute of downtime costs productivity. This IT Request Form template gives your team a clean, standardized way to report software bugs, hardware failures, network outages, and access requests. Instead of chasing vague emails or instant messages with missing details, this form collects everything your support staff needs right from the start: severity level, problem category, exact error descriptions, and system configurations.
Designed for internal help desks, IT support teams, and office managers, this template helps triage incoming tickets efficiently so urgent issues get immediate attention. With Doc2Form, you can deploy this Google Form in seconds, customize the fields to match your specific tech stack, and route submissions directly to your support queue or spreadsheet for tracking.
Key features
- Capture exact hardware and software configurations to speed up troubleshooting.
- Prioritize support tickets instantly with clear severity and urgency levels.
- Centralize IT requests in Google Sheets for effortless tracking and status updates.
- Eliminate back-and-forth emails by gathering all necessary details upfront.
Use cases
- Internal employee IT help desk ticket submissions.
- Hardware replacement and accessory requests for remote workers.
- Software bug reports and access permission requests.
- Network connectivity and VPN troubleshooting logs.
What this form collects
- Full Name (Short answer)Enter your first and last name.
- Email Address (Short answer)Enter your company email address where we can reach you with updates.
- Phone Number (Short answer)Include your extension or mobile number if urgent callback is needed.
- Problem Category (Dropdown)Select the area that best describes the nature of your request.
- Issue Severity (Multiple choice)How severely is this impacting your ability to work?
- Problem Description (Paragraph)Describe what is happening, what steps led to the issue, and any error messages displayed.
- Hardware/Software Configuration (Short answer)Specify your operating system (e.g., Windows 11, macOS) and the exact name of the affected software or device.
- Suspected Cause (Paragraph)If you have an idea of what triggered the problem, let us know here.
- Screenshot or Error Log Link (Paragraph)Please paste a link to your file (Google Drive, Dropbox, etc.) or describe the document you wish to attach.
FAQ
How do I share this IT request form with my team?
Once you convert and open your form in Google Forms, simply click the 'Send' button to share the link via email, embed it on your company intranet, or pin it in your team's Slack or Teams channel.
Can I customize the problem categories to match our internal systems?
Yes! Google Forms lets you easily edit, add, or remove drop-down options, checkboxes, and text fields to fit your exact IT infrastructure and software ecosystem.
Where do the submitted IT requests go?
All responses are automatically collected in Google Forms and can be linked to a Google Sheet in real time, making it easy for your support team to track open tickets and resolution status.
Can employees attach screenshots or error logs?
While Google Forms doesn't support direct file uploads from anonymous external links without sign-in, you can include a text field for employees to paste links to screenshots stored in Google Drive, Dropbox, or Loom.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.