About this template
An IT Incident Report Form is an essential tool for organizations looking to capture, triage, and resolve technical disruptions quickly. Whether dealing with unexpected server downtime, software bugs, hardware failures, or security breaches, having a standardized intake process ensures your IT team receives all the necessary details on the first submission. This template collects critical information such as the exact time of the incident, affected systems, severity level, error logs, and contact details of the reporter, eliminating endless back-and-forth emails.
Using Doc2Form, you can instantly turn this structured layout into a fully functioning Google Form. IT managers, helpdesk coordinators, and system administrators can deploy the form across their organization to track technical issues in real time. By centralizing incoming reports directly into Google Sheets, your technical team can prioritize urgent outages, assign tickets efficiently, and maintain a clear historical audit trail for future reviews.
Key features
- Capture exact timestamps and locations of technical outages.
- Categorize incident severity to prioritize urgent IT responses.
- Collect detailed descriptions, error codes, and links to screenshots.
- Centralize all submissions automatically into Google Sheets.
- Easily shareable via direct link or internal intranet portal.
Use cases
Reporting sudden network outages or Wi-Fi failures in the office.
Logging software application crashes and unexpected error prompts.
Documenting hardware malfunctions like broken laptops or failing prin…
Documenting hardware malfunctions like broken laptops or failing printers.
Flagging suspicious security activity or potential phishing attempts.
What this form collects
- Reporter Full Name (Short answer)Enter your first and last name.
- Email Address (Short answer)Enter your company email address where we can reach you with updates.
- Phone Number (Short answer)Provide a phone number in case our technicians need to call you directly.
- Department or Location (Short answer)Specify your department or physical office location.
- Incident Occurrence Date & Time (Date)Select the approximate date and time when the issue first occurred.
- Severity / Risk Level (Multiple choice)Select the level of impact this incident has on your work or operations.
- Affected System or Service (Dropdown)Select the category that best matches the failing component.
- Incident Details (Paragraph)Describe what happened in detail. Include any error messages or steps that led up to the issue.
- Supporting File or Screenshot Link (Paragraph)Please paste a link to your file (Google Drive, Dropbox, etc.) showing the error message or screenshot.
- Additional Comments (Paragraph)Provide any further notes that might help our technicians resolve the issue faster.
FAQ
How do I use this IT Incident Report template with Google Forms?
With Doc2Form, you can instantly convert this template into a ready-to-use Google Form with a single click, saving you hours of manual setup.
Who should fill out an IT incident report?
Any employee, contractor, or team member who experiences or discovers a technical disruption, hardware failure, or software bug should submit the report immediately.
What key details are included in the form?
The form captures the reporter's contact info, incident timestamp, affected systems or hardware, severity level, description of the issue, and space for any supporting error logs or screenshots.
Can I customize the questions to fit our company's specific IT infrastructure?
Yes! Once your Google Form is generated via Doc2Form, you can fully edit, add, or remove any questions directly within the Google Forms editor.
Where do the submitted incident reports go?
All responses are securely stored in your connected Google Sheet, allowing your IT support team to track, review, and update resolution statuses in real time.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.