About this template
Understanding guest expectations is critical for running a successful hotel, motel, or resort. This hotel evaluation Google Form template allows lodging providers to effortlessly collect detailed feedback on every aspect of the guest journey—from the check-in process and staff helpfulness to room cleanliness, bed comfort, amenities, and on-site dining.
Instead of relying on fragmented online reviews after guests leave, hospitality managers can use this structured survey at checkout or via an automated email link. By gathering real-time ratings on key touchpoints like room quietness, temperature control, and restaurant quality, your team can quickly spot operational gaps and address maintenance issues before they impact your reputation.
Built for speed and simplicity, this form works seamlessly on smartphones, tablets, and desktop kiosks. Use Doc2Form to instantly convert this template into your own editable Google Form, customize the questions to match your property's unique offerings, and start turning guest insights into five-star reviews.
Key features
- Capture comprehensive ratings across front desk, housekeeping, and dining
- Evaluate specific room comfort factors like lighting, noise, and temperature
- Measure guest loyalty with Net Promoter Score and repeat-stay likelihood
- Fully mobile-optimized for quick completion on guest smartphones or tablets
- Instantly customizable through Google Forms to match your property's brand
Use cases
Boutique hotels collecting daily feedback at the front desk or via ch…
Boutique hotels collecting daily feedback at the front desk or via checkout links
Resort managers tracking satisfaction across pools, fitness centers, …
Resort managers tracking satisfaction across pools, fitness centers, and restaurants
Vacation rental hosts reviewing property cleanliness and amenity quality
What this form collects
- Guest Full Name (Short answer)Optional — leave blank if you prefer to submit your feedback anonymously.
- Check-in Date (Date)Select the date you arrived at the hotel.
- Check-out Date (Date)Select the date you departed.
- Is this your first time staying with us? (Multiple choice)Choose the option that best describes your history with our property.
- What were the primary factors in choosing our hotel? (Checkboxes)Select all reasons that influenced your decision to stay here.
- Check-in Staff Politeness & Efficiency (Linear scale)1 = Very Poor, 5 = Excellent
- Luggage Assistance Availability (Linear scale)1 = Very Poor, 5 = Excellent
- Room Service Promptness (Linear scale)1 = Very Poor, 5 = Excellent
- Room Cleanliness (Linear scale)1 = Very Poor, 5 = Excellent
- Bed Comfort & Linens (Linear scale)1 = Very Poor, 5 = Excellent
- Room Quietness & Soundproofing (Linear scale)1 = Very Poor, 5 = Excellent
- Room Temperature Appropriateness (Linear scale)1 = Very Poor, 5 = Excellent
- Lighting Sufficiency (Linear scale)1 = Very Poor, 5 = Excellent
- Furniture Condition (Linear scale)1 = Very Poor, 5 = Excellent
- Pool & Recreation Expectations (Linear scale)1 = Very Poor, 5 = Excellent
- Fitness Center Expectations (Linear scale)1 = Very Poor, 5 = Excellent
- On-site Restaurant Food Quality & Service (Linear scale)1 = Very Poor, 5 = Excellent
- Hotel Safety & Security Feeling (Linear scale)1 = Very Poor, 5 = Excellent
- Overall Stay Rating (Linear scale)1 = Very Poor, 5 = Excellent
- Likelihood to Stay Again (Multiple choice)How likely are you to choose our hotel for future travel?
- Recommendation Likelihood (NPS) (Linear scale)How likely are you to recommend our hotel to friends or colleagues?
- Additional Comments or Suggestions (Paragraph)Please share any specific feedback, compliments, or areas where we can improve.
FAQ
How do I share this form with hotel guests?
Once you bring this template into Google Forms, you can email the link directly to departing guests, embed a QR code in guest rooms, or set up a tablet kiosk at the front desk.
Can I customize the questions to fit my specific hotel amenities?
Yes! Because the form lives in your Google Drive, you can easily add, remove, or edit any questions to reflect your property's exact amenities, such as a spa or valet parking.
Is this hotel evaluation template free to use?
Yes, this template is completely free to convert and use via Doc2Form and Google Forms without any hidden subscription fees.
Where are the guest responses stored?
All submitted feedback goes directly into a Google Sheets spreadsheet linked to your form, allowing you to analyze ratings and spot trends in real time.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.