About this template
Understanding your guests' experiences is essential for running a successful hotel, inn, B&B, or vacation rental. This Guest Feedback Google Form Template makes it easy to gather actionable insights about every stay, from room cleanliness and staff communication to overall satisfaction.
Built for hospitality owners, property managers, and front-desk teams, this form collects structured ratings alongside open-ended comments so you can pinpoint exactly what is working and where improvements are needed. Whether you share it via a QR code in the room or send it in an automated follow-up email, guests can complete it in minutes from any mobile device.
With Doc2Form, you can instantly turn this template into a ready-to-use Google Form, letting responses flow straight into Google Sheets for effortless tracking, trend analysis, and team sharing.
Key features
- Collect structured ratings for staff communication and overall stay experience
- Identify missing amenities or room issues before they become public reviews
- Include optional contact details for prompt guest follow-up
- Mobile-friendly layout for quick responses right from the guest's phone
- Direct Google Sheets integration for effortless review tracking and reporting
Use cases
- Post-stay satisfaction surveys for boutique hotels and bed & breakfasts
- Vacation rental check-out feedback for Airbnb and VRBO properties
- Hostel and resort guest experience evaluations
- Seasonal property audits to track service quality over time
What this form collects
- Visited Location (Short answer)Select or enter the specific property or room you stayed at.
- Visit Date & Time (Date)Select the date of your stay.
- Overall Experience Rating (Linear scale)How would you rate your overall stay with us?
- Team Communication Rating (Linear scale)How satisfied were you with the friendliness and responsiveness of our staff?
- Did you find everything you needed during your stay? (Multiple choice)Choose whether all expected amenities and items were readily available.
- Missing Items Details (Paragraph)If anything was missing or needed attention, please let us know.
- Visit Comments (Paragraph)Share any additional feedback, compliments, or suggestions for improvement.
- Full Name (Short answer)Enter your first and last name.
- Phone Number (Short answer)Provide a phone number if you would like us to follow up regarding your stay.
- Email Address (Short answer)Enter your email address for future updates and correspondence.
- Contact Permission Status (Multiple choice)May we contact you regarding your feedback or send future offers?
FAQ
How do I share this survey with hotel guests?
You can easily share your Google Form by emailing the link after checkout, placing a QR code in the guest room, or embedding it on your property's website.
Can guests submit feedback anonymously?
Yes. You can configure the form to make contact details optional, allowing guests to share honest feedback without providing their names or phone numbers.
Where are the survey responses saved?
All submissions go directly into a connected Google Sheet, giving you instant access to ratings, comments, and submission timestamps in real time.
Can I customize the questions to match my property?
Absolutely. Once the template is in your Google Drive, you can edit, add, or remove any questions to fit your specific amenities and services.
Is this feedback template free to use?
Yes, this template is completely free to convert and use via Doc2Form and Google Forms.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.