About this template
An Electrical Services Customer Satisfaction Survey is essential for electrical contractors, residential electricians, and commercial service providers who want to measure client sentiment and maintain high standards of workmanship. This template allows businesses to quickly capture client feedback regarding completed electrical repairs, panel upgrades, wiring installations, or routine maintenance calls.
By gathering structured insights on technician professionalism, punctuality, job-site cleanliness, and overall satisfaction, electrical business owners can identify strengths, spot training opportunities, and resolve customer issues before they escalate. With Doc2Form, you can instantly turn this survey into a fully functioning Google Form, allowing customers to submit feedback effortlessly from their smartphones or computers right after a service call.
Key features
- Evaluate overall service quality and technician professionalism in minutes.
- Collect actionable feedback on job-site cleanliness and punctuality.
- Identify areas for service improvement and team training.
- Gauge the likelihood of repeat business and client referrals.
- Mobile-friendly format for quick completion on phones or tablets.
Use cases
- Post-repair residential electrical service calls and emergency visits.
- Commercial electrical maintenance and upgrade project evaluations.
- Annual client satisfaction reviews for electrical contracting firms.
What this form collects
- Customer Full Name (Short answer)Enter your first and last name.
- Service Date (Date)Select the date when the electrical work was performed.
- Type of Electrical Service (Dropdown)Select the primary service you received during this visit.
- Technician Name (Short answer)Enter the name of the electrician who serviced your home or business.
- Overall Service Satisfaction (Linear scale)How satisfied were you with the overall electrical service provided?
- Technician Professionalism & Punctuality (Linear scale)Rate the technician's professionalism, timeliness, and courtesy.
- Work Area Cleanliness (Multiple choice)Did the technician leave your work area clean and tidy after finishing?
- Likelihood to Recommend (Linear scale)How likely are you to recommend our electrical services to friends or family?
- Future Service Needs (Multiple choice)Do you anticipate needing any additional electrical work in the near future?
- Feedback and Suggestions (Paragraph)Please share any comments, compliments, or suggestions on how we can improve our service.
FAQ
How can I customize this template for my electrical contracting business?
With Doc2Form, you can instantly convert this template into a Google Form where you can easily add your company name, adjust branding, and modify questions to fit your specific service offerings.
Can my customers complete this survey on their mobile phones?
Yes! Because it generates as a native Google Form, clients can easily open and complete the survey on any smartphone or tablet right after the technician finishes the job.
How do I view and analyze the feedback responses?
All survey submissions automatically sync to Google Sheets, allowing you to track ratings, review comments, and analyze customer satisfaction trends in real time.
Is this survey template completely free to use?
Yes, Doc2Form lets you generate and use this template as a free Google Form without any hidden fees.
How fast can I set up and send this survey to my clients?
In just a few seconds, Doc2Form converts the template into your own Google Form. You can immediately copy the link and text or email it to your customers.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.