About this template
Gathering actionable passenger feedback is essential for airlines, travel agencies, and aviation operators striving to improve service quality and customer loyalty. This comprehensive Airline Survey Google Form template is designed to capture detailed insights across every stage of the travel journey, from booking and ticketing to in-flight experience and baggage claim.
Built for seamless deployment, the form collects essential traveler information alongside structured ratings for aircraft cleanliness, staff helpfulness, ticket pricing, and wait times. Whether you are conducting quarterly market research, evaluating a specific flight route, or measuring overall Net Promoter Score (NPS), this template provides a ready-to-use structure that saves hours of setup time.
Doc2Form makes it effortless to launch this survey in seconds. Share the form via direct link, QR code on boarding passes, or email follow-ups to start collecting reliable data instantly. Analyze passenger sentiment directly within Google Sheets to identify trends, resolve recurring pain points, and elevate your customer service standards.
Key features
- Capture ratings on in-flight services, seating comfort, and staff.
- Track flight details, route information, and ticket pricing perceptions.
- Evaluate wait times at check-in, security, and boarding gates.
- Gather open-ended passenger comments for targeted improvements.
- Automatically organize all responses in a connected Google Sheet.
Use cases
- Post-flight automated customer satisfaction emails.
- Annual passenger experience research for commercial airlines.
- Travel agency quality assurance reviews for booked itineraries.
- Charter flight and regional airline feedback collection.
What this form collects
- Full Name (Short answer)Enter your first and last name.
- Email Address (Short answer)Where should we send updates or follow-up communications?
- Phone Number (Short answer)Optional contact number.
- Age Group (Dropdown)Select your age range.
- Employment Status (Dropdown)Select your current employment status.
- Departure City (From) (Short answer)Enter the city or airport code where your journey started.
- Destination City (To) (Short answer)Enter your final destination city or airport code.
- Travel Date & Time (Date)Select the date of your flight.
- Flight Number (Short answer)E.g., AB-123
- Ticket Price ($) (Short answer)Approximate cost of your ticket in USD.
- Flight Frequency (Multiple choice)How often do you fly with us or in general?
- Overall Airline Satisfaction (Linear scale)How would you rate your overall experience with our airline?
- Comments & Feedback (Paragraph)Please share any additional details, compliments, or suggestions for improvement.
FAQ
How quickly can I deploy this airline survey?
You can launch this template in under a minute using Doc2Form to instantly generate a ready-to-use Google Form tailored to your airline's needs.
Can I add custom questions about specific flight routes or aircraft types?
Yes! Once the template is in your Google Drive, you can fully customize, add, or remove any questions using the standard Google Forms editor.
Where are survey responses stored?
All submissions are stored securely in your personal Google Drive account and automatically populated into a connected Google Sheets spreadsheet for easy analysis.
Can I share this survey via QR code on boarding passes?
Yes, you can easily copy the Google Form link and generate a QR code to print on boarding passes, seatback cards, or follow-up confirmation emails.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.