About this template
Running a successful veterinary practice relies heavily on understanding what your clients and their pets experience from the moment they walk through your doors. This Veterinary Client Survey template is designed for veterinary clinics, animal hospitals, and mobile vet services to capture actionable feedback across every touchpoint of care.
With this comprehensive questionnaire, clinics can effortlessly gather insights regarding front desk service, veterinary team communication, hospital cleanliness, fee perception, and pharmacy offerings. Whether you want to measure overall client satisfaction, identify bottlenecks in scheduling, or discover which new services your community wants, this form organizes responses cleanly in Google Sheets.
By systematically collecting and reviewing client feedback, practice managers and veterinarians can elevate their standard of care, strengthen client retention, and ensure their practice continues to grow through word-of-mouth recommendations and trusted pet care services.
Key features
- Assess satisfaction across veterinarians, technicians, and front desk staff.
- Gauge client perceptions on appointment scheduling and wait times.
- Collect actionable insights on pharmacy services and product offerings.
- Identify hospital strengths and areas needing operational improvement.
- Easily customize questions to fit your specific clinic's workflows.
Use cases
Post-visit client satisfaction checks for newly discharged patients
Annual patient care quality audits for animal hospitals
Gathering community feedback prior to introducing new veterinary serv…
Gathering community feedback prior to introducing new veterinary services
Evaluating front desk responsiveness and phone/online booking experie…
Evaluating front desk responsiveness and phone/online booking experiences
What this form collects
- Full Name (Short answer)Enter your first and last name.
- Email Address (Short answer)Where can we reach you if we need to follow up regarding your feedback?
- Current Client Status (Multiple choice)Select your relationship status with our clinic.
- Primary Reason for Visit (Dropdown)What brought you in for your most recent appointment?
- Hospital & Facility Cleanliness Rating (Linear scale)Rate the cleanliness and comfort of our waiting area and exam rooms.
- Customer Service & Reception Rating (Linear scale)How satisfied were you with the greeting and responsiveness of our front desk team?
- Veterinarian Team Rating (Linear scale)Rate the care, attentiveness, and expertise provided by our veterinarians.
- Treatment & Communication Satisfaction (Multiple choice)Did the veterinarian explain treatment options, diagnoses, and costs clearly?
- Fee Perception Rating (Linear scale)How would you rate the overall value of our services relative to the cost?
- Hospital Strengths (Checkboxes)What do you feel our clinic does best? Select all that apply.
- Areas for Improvement (Paragraph)Please share any suggestions or areas where we can enhance your experience.
- Additional Comments (Paragraph)Is there anything else you would like to share with our management team?
FAQ
How do I share this survey with my veterinary clients?
You can easily email a link to clients after their visit, embed the form directly on your clinic website, or display a QR code at your front desk for quick mobile completion.
Can I customize the questions to match my clinic's services?
Yes! Once you generate your Google Form, you can fully edit, add, or remove any questions to align with your specific practice offerings and branding.
Where are survey responses stored?
All submissions are saved directly to your Google Drive and can be viewed instantly in a linked Google Sheets spreadsheet for seamless analysis.
Is this veterinary survey template mobile-friendly?
Yes, Google Forms automatically optimize for smartphones and tablets, allowing clients to complete the survey conveniently from their mobile devices.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.