About this template
Understanding how your clients experience your travel planning services is vital for long-term success. This Customer Feedback Google Form template helps travel agencies, tour operators, and hospitality providers capture detailed insights immediately after a trip concludes. By gathering structured ratings on booking ease, staff professionalism, communication speed, and overall value, your team can pinpoint operational strengths and areas needing attention.
The template includes dedicated fields for flight and journey details, passenger identification, and granular rating scales for every touchpoint of the customer journey. Open-ended comment sections give travelers the space to share personal stories or specific shout-outs for team members.
Deploying this form takes seconds with Doc2Form, allowing you to instantly generate a ready-to-use Google Form. Automate your feedback collection, track client satisfaction trends over time, and build a reputation for world-class travel service.
Key features
- Capture structured ratings for staff, booking, and communication speed.
- Include specific flight and journey details for easy trip identification.
- Gather open-ended feedback and suggestions for future travel planning.
- Collect lead passenger contact information for effortless follow-up.
- Ready to share instantly as a fully functional Google Form.
Use cases
- Post-trip evaluations for bespoke luxury travel itineraries.
- Corporate travel management client satisfaction reviews.
- Group tour and excursion post-event feedback collection.
- Agency-wide quality assurance tracking for customer service agents.
What this form collects
- Lead Passenger Full Name (Short answer)Enter your first and last name as it appears on your travel booking.
- Email Address (Short answer)We will use this only if we need to follow up regarding your feedback.
- Phone Number (Short answer)Include your country code if traveling internationally.
- Departure/Service Airport (Short answer)Specify the main airport or departure hub for your journey.
- Flight Number (Short answer)E.g., AA123 or BA456.
- Journey Date (Date)Select the date your trip took place.
- Staff Professionalism Rating (Linear scale)Rate the helpfulness, courtesy, and expertise of our team.
- Booking Ease Rating (Linear scale)How simple and straightforward was the booking and reservation process?
- Communication Speed Rating (Linear scale)Rate how quickly our agency responded to your inquiries and requests.
- Value for Money Rating (Linear scale)Did your travel package meet your expectations relative to the cost?
- Likelihood to Use Again Rating (Linear scale)How likely are you to book your next trip with our travel agency?
- Additional Comments (Paragraph)Share any highlights, constructive feedback, or suggestions for future trips.
FAQ
How can I customize this template for my travel agency?
Once Doc2Form generates your Google Form, you can fully edit questions, add your agency logo, adjust rating scales, and customize colors directly within Google Forms.
Can I make passenger contact details optional?
Yes. While collecting email addresses and phone numbers helps you follow up on specific feedback, you can toggle any field between required and optional in your Google Form settings.
Where are client responses stored?
All submissions are automatically saved in a Google Sheet linked to your form, giving you instant access to your feedback data for real-time analysis.
How do I share this feedback form with clients?
You can share the form via a direct link in your post-trip follow-up email, embed it on your website, or send it via SMS once their journey is complete.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.