About this template
Managing rental properties efficiently requires a streamlined way for tenants to report maintenance issues before they turn into costly emergencies. This Tenant Repair Request Form template helps landlords, property managers, and maintenance teams capture all the essential details upfront—from the exact nature of the problem to preferred access times and photographic evidence.
Instead of chasing down incomplete text messages or lost emails, this structured Google Form ensures you receive accurate contact details, property addresses, and severity levels for every ticket. Tenants can easily categorize their maintenance needs, whether it is a plumbing emergency, an electrical issue, or routine appliance servicing. Property managers can review submissions in one organized place, assign tasks to maintenance staff, and reduce tenant turnover by responding quickly and professionally to repair needs.
Key features
- Capture complete maintenance details and property addresses instantly.
- Categorize issues by type and urgency level (routine vs. emergency).
- Collect preferred visit dates and time slots for hassle-free scheduling.
- Centralize all tenant repair submissions in a single organized spreadsheet.
- Fully customizable to match your specific property management workflow.
Use cases
- Apartment complex maintenance ticketing and tracking.
- Single-family rental home property management.
- Condominium association common area repair requests.
- Commercial office building facility maintenance.
What this form collects
- Full Name (Short answer)Enter your first and last name.
- Phone Number (Short answer)Provide the best phone number to reach you regarding this repair.
- Email Address (Short answer)Where we can send updates about your maintenance ticket.
- Rental Property Address (Short answer)Include your apartment or unit number.
- Requested Maintenance Type (Dropdown)Select the category that best describes the issue.
- Emergency Status (Multiple choice)Is this issue an active emergency requiring immediate attention (e.g., major flooding, gas leak, total power loss)?
- Problem Description (Paragraph)Describe the issue in detail, including where it is located in the unit and when you first noticed it.
- Photo or Video Link (Paragraph)Please paste a link to your file (Google Drive, Dropbox, etc.) or describe the document you wish to attach.
- Preferred Visit Date & Time (Date)Select the date you would prefer maintenance to visit.
- Permission to Enter (Multiple choice)Do maintenance staff have permission to enter your unit if you are not home at the scheduled time?
- Tenant Signature (Short answer)Type your full legal name to confirm the accuracy of this request.
FAQ
How do tenants submit this repair request?
You can share the Google Form link via email, text, or embed it directly on your tenant portal website for easy access.
Can tenants attach photos of the damage?
Yes, tenants can paste links to photos stored in Google Drive or Dropbox, or provide a detailed written description of the issue.
Can I customize the questions in this template?
Absolutely. Once you open the template in Google Forms, you can add, remove, or edit any field to suit your property's specific needs.
How do I track submitted repair requests?
All responses automatically populate a connected Google Sheet, allowing your team to sort, filter, and track maintenance status in real-time.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.