About this template
Understanding how your customers perceive your support team is vital for reducing churn and building lasting loyalty. This Support Satisfaction Survey template gives businesses a structured, frictionless way to capture real-time feedback after a ticket or issue is resolved.
Designed for SaaS companies, online retailers, and service providers alike, this form collects essential metrics including support response times, staff professionalism, technical accuracy, and overall satisfaction ratings. With Doc2Form, you can instantly turn this template into a ready-to-use Google Form, letting you centralize all feedback directly in your Google Workspace.
Regularly reviewing customer sentiment helps your team spot recurring technical roadblocks, identify training opportunities, and celebrate high-performing staff members. Stop guessing how your support is landing and start gathering actionable insights that drive continuous service improvements.
Key features
- Measure support response speed and resolution quality
- Collect actionable qualitative feedback and open comments
- Track agent helpfulness and technical competence
- Seamlessly integrate with Google Sheets for automated tracking
- Fully customizable to match your brand and support workflow
Use cases
- Post-resolution ticket follow-ups for IT and helpdesk teams
- Quarterly customer support experience audits
- E-commerce customer service quality assessments
- SaaS client onboarding and support reviews
What this form collects
- Full Name (Short answer)Enter your first and last name.
- Email Address (Short answer)The email address associated with your support ticket.
- Support Ticket ID (Short answer)If you have a reference number, please enter it here.
- How would you rate your overall support experience? (Linear scale)1 = Very Poor, 5 = Excellent.
- Support Response Time (Multiple choice)How satisfied were you with the speed of our initial response?
- Support Usefulness Rating (Multiple choice)Did our support team effectively resolve your issue?
- Supporter Qualifications and Professionalism (Linear scale)How would you rate the knowledge and courtesy of the support representative?
- How easy was it to get your issue resolved? (Dropdown)Consider the effort required on your part.
- What could we have done better? (Paragraph)Share any specific suggestions for improving our support service.
- Would you recommend our products or services to others? (Multiple choice)Based on your recent support experience.
FAQ
What is a support satisfaction survey?
A support satisfaction survey is a structured questionnaire sent to customers after they interact with your support team. It helps you measure helpfulness, response times, and overall satisfaction.
How do I use this template with Google Forms?
With Doc2Form, you can instantly convert and deploy this template directly into your Google Forms account with a single click, ready to share with your customers.
What questions should be included in a support survey?
Effective surveys typically include a mix of rating scales for speed and satisfaction, multiple-choice questions about issue resolution, and an open text field for additional comments.
How can I analyze the survey responses?
Because this form lives in Google Forms, all submissions automatically populate a linked Google Sheet, making it easy to filter responses, build pivot tables, and track satisfaction trends over time.
Can I customize the questions in this template?
Yes! Once the form is in your Google Forms account, you can add, remove, or edit any questions to fit your specific support channels and workflow.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.