About this template
Understanding how users experience your application is essential for driving product growth and reducing churn. This Software Satisfaction Survey Google Form template helps development teams, product managers, and customer success leads capture actionable insights directly from end users.
The template covers critical evaluation metrics, including installation ease, interface design, feature usefulness, user manual clarity, and customer support responsiveness. By collecting structured ratings alongside open-ended comments, your team can quickly identify usability bottlenecks, prioritize upcoming feature releases, and make data-backed product decisions.
Whether you are running post-release evaluations, beta testing a new version, or checking in on long-term enterprise clients, this ready-to-use form standardizes your feedback collection process. Deploy it in minutes using Doc2Form to instantly generate a clean Google Form, share it via link or email, and start gathering valuable user feedback right away.
Key features
- Measure overall software satisfaction and net promoter score.
- Evaluate installation ease, user interface, and core features.
- Capture qualitative feedback on bugs, feature requests, and workflows.
- Assess customer support quality and documentation clarity.
- Instantly convert into a live Google Form using Doc2Form.
Use cases
- Post-onboarding check-ins for new SaaS subscribers.
- Beta testing feedback collection for upcoming feature releases.
- Quarterly customer health and product satisfaction reviews.
- Post-support interaction evaluations.
What this form collects
- Full Name (Short answer)Enter your first and last name.
- Email Address (Short answer)Where can we reach you if we have follow-up questions about your feedback?
- Contact Number (Short answer)Optional phone number for account support outreach.
- How often do you use our software? (Multiple choice)Select your typical usage frequency.
- What is your primary use case for the software? (Paragraph)Briefly describe what tasks you primarily use the application to accomplish.
- Overall Software Rating (Linear scale)How would you rate your overall experience with our software?
- Installation Ease Rating (Linear scale)How easy was it to set up and get started with the application?
- User-Friendliness Rating (Linear scale)How intuitive is the user interface and day-to-day navigation?
- Price Value Rating (Linear scale)How would you rate the value for money provided by our software?
- Customer Support Satisfaction (Multiple choice)If you have contacted our support team, how satisfied were you with their assistance?
- User Manual and Documentation (Multiple choice)Did you use our user manual or help documentation, and was it easy to understand?
- Recommendation Likelihood (Linear scale)How likely are you to recommend our software to a colleague or friend?
- Would you like to receive product update notifications? (Multiple choice)Select your preference for product news and release notes.
- Additional Recommendations and Concerns (Paragraph)Please share any specific feature requests, bugs encountered, or suggestions for improvement.
FAQ
Why should I use this software satisfaction survey template?
It provides a structured way to capture both quantitative ratings and qualitative feedback from your users, helping you identify friction points and prioritize product improvements.
Can I customize the questions for my specific application?
Yes! Once you generate your Google Form via Doc2Form, you have full control to edit, add, or remove questions to fit your specific product features and terminology.
When is the best time to send this survey to users?
It is most effective after a user has had enough time to thoroughly test the software—typically 30 days post-signup, or immediately following a major software update.
How do I share this survey with my clients?
After creating your Google Form, you can easily share it via a direct link, embed it on your help center, or send it directly through email campaigns.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.