About this template
Maintaining high cleaning standards is essential for any commercial or residential facility. This Janitorial Services Performance Evaluation Google Form template allows property managers, business owners, and cleaning supervisors to systematically collect client feedback across multiple zones—from restrooms and hard floors to exterior spaces.
Instead of chasing informal emails or phone calls, facility supervisors can send a structured evaluation link right after a cleaning cycle or during periodic reviews. The form captures granular ratings on specific cleaning tasks, highlights areas needing attention, and invites open-ended suggestions for improvement.
Powered by Doc2Form, this template helps cleaning companies build accountability, retain clients by proactively resolving issues, and maintain a paperless record of service quality over time.
Key features
- Collect room-by-room cleaning evaluations with clear rating scales.
- Track performance across restrooms, carpets, hard floors, and common areas.
- Identify recurring maintenance issues before they impact client satisfaction.
- Fully customizable to match your company's specific service checklist.
Use cases
- Post-cleaning quality audits for commercial office buildings.
- Monthly client satisfaction reviews for property management firms.
- Post-construction cleanup inspections.
- Routine quality checks for school and healthcare facilities.
What this form collects
- Client Full Name (Short answer)Enter your first and last name.
- Evaluation Date (Date)Select the date this inspection or review took place.
- Service Location Address (Short answer)Enter the building name and address where cleaning services were performed.
- Contact Phone Number (Short answer)Provide a phone number where we can reach you if we need to follow up on feedback.
- Restrooms Cleanliness (Linear scale)Rate the cleanliness, restocking of supplies, and sanitization of all restroom areas.
- Hard Floors Maintenance (Linear scale)Rate sweeping, mopping, and overall shine of hard flooring.
- Carpet Floors Maintenance (Linear scale)Rate vacuuming, spot removal, and overall appearance of carpeted areas.
- Interior Spaces and Desks (Linear scale)Rate dusting, trash removal, and general tidying of office and interior spaces.
- Exterior Spaces and Entrances (Linear scale)Rate entryway cleaning, debris removal, and exterior touchpoints.
- Comments, Suggestions, or Specific Issues (Paragraph)Please share any specific areas that need attention or commendations for our cleaning crew.
- Client Signature (Short answer)Please paste a link to your digital signature image or type your full legal name as confirmation.
FAQ
How can I customize the cleaning checklist items?
Once you convert or open this template in Google Forms, you can easily add, delete, or edit questions to match your exact service contract checklist.
Can I share this form with clients automatically after a clean?
Yes! You can email the Google Form link directly to your clients or embed it in a follow-up email sequence.
Do my clients need a Google account to fill out the form?
By default, Google Forms allow anyone with the link to respond without logging in, making it as friction-free as possible for your clients.
How do I review the submitted ratings?
All evaluations are instantly compiled in a linked Google Sheets spreadsheet, giving you clear charts and historical data for performance tracking.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.