About this template
A driver feedback form is an essential tool for transportation services, delivery fleets, private hire companies, and shuttle operators to measure passenger satisfaction and service quality. This template helps you collect structured reviews regarding driver safety, vehicle cleanliness, punctuality, and overall professionalism.
Collecting actionable feedback allows fleet managers and independent drivers to identify training needs, reward top performers, and maintain exceptional service standards. Riders can quickly rate their trip experience and share detailed comments, giving you the insights needed to improve safety and customer retention.
With Doc2Form, you can deploy this feedback survey instantly as a Google Form, making it easy to share via QR codes in vehicles or text message links after a trip. All responses are automatically organized in your connected spreadsheet for effortless tracking and analysis.
Key features
- Capture ratings on driver safety, punctuality, and friendliness.
- Collect detailed passenger comments and incident reports.
- Mobile-friendly layout for quick submissions on the go.
- Automatic response organization in a linked spreadsheet.
Use cases
- Private shuttle and taxi service quality reviews.
- Corporate fleet driver performance evaluations.
- Logistics and delivery service customer satisfaction checks.
- School bus transportation safety and conduct feedback.
What this form collects
- Passenger Full Name (Short answer)Enter your first and last name (optional if you prefer to remain anonymous).
- Phone Number or Email (Short answer)Provide your contact info if you would like someone to follow up regarding your trip.
- Date of Trip (Date)Select the date when you took the trip.
- Driver Name (Short answer)Enter the name of your driver if known.
- Driver Efficiency & Punctuality (Linear scale)Rate the driver's navigation, driving smoothness, and adherence to schedule. (1 = Poor, 5 = Excellent)
- Driver Friendliness & Communication (Linear scale)Rate the politeness, helpfulness, and overall courtesy of the driver.
- Vehicle Cleanliness & Appearance (Linear scale)Rate the cleanliness and comfort of the vehicle interior and exterior.
- Did you feel safe throughout the entire journey? (Multiple choice)Select the option that best describes your sense of safety.
- Additional Feedback or Comments (Paragraph)Please share any specific compliments, complaints, or suggestions regarding your trip.
FAQ
How can passengers access this feedback form?
You can share the Google Form link via email, text message, or by placing a QR code inside your vehicles for instant scanning.
Can I customize the rating criteria?
Yes! Since this template is built on Google Forms, you can easily add, remove, or modify questions to match your specific service standards.
Where are the form responses stored?
All submissions are automatically saved to a Google Sheet linked to the form, allowing you to review ratings and comments in real time.
Is this template free to use?
Yes, this template is completely free to convert and use via Google Forms.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.