About this template
Understanding what your members love and where your box can improve is essential for retention and growth. This CrossFit Membership Survey template helps gym owners and head coaches gather actionable feedback on everything from coaching quality and facility cleanliness to safety protocols and class scheduling preferences. By identifying pain points and favorite offerings early, you can make data-driven improvements that keep your athletes engaged and loyal.
Designed specifically for fitness facilities and strength training boxes, this form covers all critical touchpoints of the member experience. It evaluates coaching staff performance, equipment maintenance, safety standards, and customer service. Additionally, open-ended sections capture nuanced insights on what members want to see more or less of, helping you optimize your programming and class times without guesswork.
Using Doc2Form, you can instantly deploy this survey to your member base via email or QR code and automatically compile responses into Google Sheets for easy analysis. Whether you are conducting quarterly check-ins or planning a schedule expansion, this template streamlines feedback collection so you can focus on building a stronger fitness community.
Key features
- Evaluate coaching performance, gym cleanliness, and safety standards.
- Capture qualitative insights with targeted open-ended feedback sections.
- Assess member loyalty with built-in recommendation and satisfaction ratings.
- Discover demand for new class times and schedule adjustments.
- Instantly sync all responses directly to Google Sheets for seamless analysis.
Use cases
Quarterly or annual member satisfaction reviews for CrossFit boxes an…
Quarterly or annual member satisfaction reviews for CrossFit boxes and gyms.
Evaluating demand before introducing new morning or evening class times.
Gathering direct feedback on coaching staff and programming structure.
Assessing facility cleanliness, equipment maintenance, and safety com…
Assessing facility cleanliness, equipment maintenance, and safety compliance.
What this form collects
- Membership Type (Dropdown)Select the membership plan or package you currently use.
- Coaching Rating (Linear scale)How would you rate the quality of instruction, attention to form, and motivation provided by our coaches?
- Coaching Comments (Paragraph)Share any specific feedback, positive shoutouts, or areas for improvement regarding our coaching staff.
- Safety Rating (Linear scale)How satisfied are you with our equipment safety, movement scaling options, and overall safety protocols?
- Safety Comments (Paragraph)Mention any equipment maintenance issues, safety concerns, or suggestions.
- Gym Cleanliness Rating (Linear scale)How satisfied are you with the cleanliness of the workout floor, equipment, and bathrooms?
- Gym Cleanliness Comments (Paragraph)Provide any details on cleanliness or facility upkeep.
- Customer Service Rating (Linear scale)How would you rate our communication, billing support, and front desk responsiveness?
- Customer Service Comments (Paragraph)Share any feedback regarding communication or administration.
- Overall Experience Rating (Linear scale)Overall, how satisfied are you with your membership here?
- Overall Experience Comments (Paragraph)Anything else you want us to know about your overall experience?
- Favorite Thing About the Gym (Paragraph)What do you enjoy most about training here?
- Least Favorite Thing About the Gym (Paragraph)What is one thing you would change or remove if you could?
- More Of Request (Paragraph)What would you like to see more of in the future? (e.g., barbell clubs, gymnastics workshops, social events)
- Less Of Request (Paragraph)What would you like to see less of?
- Preferred Additional Class Times (Checkboxes)If we were to add new classes to the schedule, what times would you most likely attend?
- Recommendation Status (Linear scale)How likely are you to recommend our gym to a friend, coworker, or family member?
FAQ
How can I share this survey with my gym members?
Once generated in Google Forms, you can easily share the survey via email, text message, post a QR code on your gym wall, or link it in your member community app.
Can I customize the questions to fit my specific gym?
Yes! You have full control in Google Forms to add, remove, or modify any questions, rating scales, or class time options to match your facility's exact needs.
Where are the survey responses stored?
All responses go directly into a linked Google Sheet associated with your Google Form account, allowing you to review feedback in real time.
Is this template free to use?
Yes, this template is completely free to convert and use via Doc2Form and Google Forms.
How often should I send a membership survey?
Most fitness facilities find success sending a comprehensive survey bi-annually or quarterly to track satisfaction trends over time without fatiguing members.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.