About this template
The Client Satisfaction Audit template is designed for businesses that need a rigorous, structured way to evaluate their performance across multiple touchpoints. Unlike simple surveys, this audit covers specific operational metrics including enquiry response times, product specification compliance, and the quality of technical documentation like manuals and test reports.
By using this template, you can pinpoint exactly where your service delivery succeeds and where it falls short. It is ideal for B2B companies, manufacturers, and service providers who need to maintain high standards and demonstrate value to their clients. The form is structured to provide actionable data, allowing you to track trends in delivery performance, complaint resolution, and overall value for money, ultimately helping you refine your operational processes.
Key features
- Comprehensive audit of service and product quality.
- Includes specific fields for technical documentation and delivery performance.
- Standardized rating system for consistent data analysis.
- Open-ended sections for actionable improvement suggestions.
- Fully customizable to fit your unique business operations.
Use cases
- Quarterly business reviews with key accounts.
- Post-project delivery evaluations for manufacturing clients.
- Annual service quality benchmarking for consulting firms.
- Gathering feedback on technical support and documentation availability.
What this form collects
- Full Name (Short answer)Enter your first and last name.
- Company Name (Short answer)The organization you represent.
- Response to Enquiry (Linear scale)How satisfied were you with the speed and quality of our initial response?
- Product Supplies to Specification (Linear scale)Did the products meet the agreed-upon specifications?
- Availability of Manuals/Test Reports (Linear scale)Was the necessary documentation provided in a timely manner?
- Service Quality (Linear scale)Overall quality of our professional service.
- Delivery Performance (Linear scale)Were timelines and delivery expectations met?
- Value for Money (Linear scale)How would you rate the value provided relative to the cost?
- Suggestions for Improvement (Paragraph)What specific areas should we focus on to serve you better?
FAQ
How does this audit template differ from a standard survey?
This template is structured as an audit, focusing on specific operational benchmarks like delivery performance and technical documentation, rather than just general sentiment.
Can I add my own company branding to this form?
Yes, once you generate the form with Doc2Form, you can use the Google Forms editor to add your company logo, change the theme colors, and adjust the header image.
Is this form suitable for B2B clients?
Absolutely. The questions are tailored to professional relationships, covering aspects like enquiry handling, variation responses, and product specifications.
How can I analyze the data collected?
Google Forms automatically collects all responses into a linked Google Sheet, allowing you to create charts, pivot tables, and track performance trends over time.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.