About this template
Gathering direct client feedback is essential for maintaining high standards in any aesthetics practice or medical spa. This Aesthetics Customer Satisfaction Form helps clinic owners and practitioners understand client sentiment across every touchpoint, from the initial booking experience and front desk greeting to the detailed procedure explanation and overall treatment results.
Designed specifically for aesthetic providers, this template captures granular insights into facility cleanliness, product recommendations, and staff professionalism. By utilizing structured rating scales and open-ended comment fields, clinics can easily pinpoint operational strengths, uncover opportunities for staff training, and ensure clients leave feeling valued and cared for.
With Doc2Form, you can instantly turn this template into a ready-to-use Google Form, enabling you to send automated post-treatment surveys via email or text. Analyze responses directly in Google Sheets to track satisfaction trends over time and refine your patient experience.
Key features
- Evaluate every stage of the client visit from booking to post-care
- Measure satisfaction with specific aesthetic procedures and product lines
- Collect actionable qualitative feedback and suggestions for improvement
- Track Net Promoter Score and client recommendation likelihood
Use cases
Post-treatment follow-up surveys sent via email after a client's appo…
Post-treatment follow-up surveys sent via email after a client's appointment
Quarterly client experience reviews for medical spas and skincare cli…
Quarterly client experience reviews for medical spas and skincare clinics
Gathering testimonials and identifying loyal clients for referral pro…
Gathering testimonials and identifying loyal clients for referral programs
What this form collects
- Full Name (Short answer)Please enter your first and last name (optional if you prefer to remain anonymous).
- Date of Visit (Date)Select the date of your recent appointment.
- Booking Experience (Linear scale)How easy was it to schedule your appointment with us?
- Front Desk Greeting & Atmosphere (Linear scale)Rate the warmth of the welcome and the comfort of our waiting area.
- Health Consultation (Linear scale)Did your practitioner thoroughly review your medical history and treatment goals?
- Procedure Explanation & Aftercare (Linear scale)How clearly were the treatment steps and post-care instructions explained to you?
- Cleanliness & Facility Ambiance (Linear scale)Rate the cleanliness, organization, and relaxing atmosphere of the treatment rooms.
- Overall Treatment Experience (Linear scale)How satisfied are you with the results and your overall experience today?
- Which services did you receive today? (Checkboxes)Select all treatments or products you enjoyed during your visit.
- Recommendation Likelihood (Linear scale)How likely are you to recommend our clinic to a friend or family member?
- How did you hear about us? (Dropdown)Select the main channel that brought you to our clinic.
- Comments & Suggestions (Paragraph)Please share any additional feedback, compliments, or suggestions on how we can improve.
FAQ
How can I send this satisfaction form to my clients?
Once Doc2Form generates your Google Form, you can easily share it by copying the form link, embedding it on your website, or emailing it directly to clients after their appointments.
Can I customize the treatment categories and rating questions?
Yes! Because the template lives in your Google Drive as a standard Google Form, you can add, remove, or edit any questions to match the specific services your clinic offers.
Where are the client responses stored?
All submissions are securely saved in a connected Google Sheet, allowing you to review feedback in real-time, sort data, and create visual charts of your clinic's performance.
Is this form mobile-friendly for clients?
Google Forms are fully responsive and optimized for mobile devices, making it effortless for clients to complete the survey on their smartphones right after leaving your clinic.
Get this form in your Google Drive
Save a copy to your Google Drive with one click (uses 1 credit). Or build from a PDF or description in the app.